This Refund Policy explains when and how you can get your money back. This page is published by Dcodia (a sole proprietorship of Naveed Zulfiqar), Lahore, Pakistan ("Dcodia", "we", "us"), and applies to dcodia.com and WorkTre. Questions: hello@dcodia.com.
1. WorkTre subscriptions
You can request a full refund within 14 days of payment. This applies to a new subscription, a renewal. After 14 days, payments are non-refundable, but you can cancel at any time and your plan stays active until the end of the paid period.
2. Work outside subscriptions
Any custom project work is arranged and invoiced separately under its own written agreement, is not sold online or through Paddle, and follows the refund terms in that agreement.
3. How to request a refund
Email hello@dcodia.com with your order or invoice number and the email used for payment. We reply within 5 business days.
4. How refunds are paid
WorkTre subscription orders placed through Paddle checkout are sold by Paddle, our merchant of record, and refunds for them are processed by Paddle to the original payment method; those orders are also subject to Paddle's buyer terms. PKR payments made through Safepay are refunded through Safepay to the original payment method. Banks and card issuers may take 5 to 10 business days to show the refund.
5. Chargebacks
Please contact us before opening a dispute with your bank so we can resolve the issue quickly.